{"id":4449,"date":"2019-12-19T14:38:48","date_gmt":"2019-12-19T14:38:48","guid":{"rendered":"https:\/\/www.thegreenelephant.nl\/?page_id=4449"},"modified":"2020-01-31T14:40:26","modified_gmt":"2020-01-31T14:40:26","slug":"frequently-asked-questions-about-the-payment-link","status":"publish","type":"page","link":"https:\/\/www.thegreenelephant.nl\/en\/faq-payment-link\/","title":{"rendered":"Frequently Asked Questions about the Payment Link"},"content":{"rendered":"

Why have I received an email to complete the payment through a payment link instead of charging the credit card I provided?<\/h3><\/div>

Since the introduction of the new European PSD2 directive, it is no longer possible for hotels to charge credit cards. When you make a reservation that requires an advance payment or guarantee, we will send an email with a payment link to complete the payment directly to us. Only when the payment is completed, the reservation is final.<\/p>\n<\/div>

How does the payment link work?<\/h3><\/div>

When you make a reservation that requires a payment before arrival, you will receive an email with a link to make the payment to us. Only when the payment via the payment link has been completed, the reservation is final. If there is no payment, we will send a reminder. After the expiry of the final payment date, we will automatically cancel the reservation.<\/p>\n<\/div>

What happens if I cancel my booking?<\/h3><\/div>

Our cancellation policy is unchanged: with a flexible reservation it is possible to cancel free of charge up to 24 hours before arrival and you will get the money back. With a non-refundable reservation it is not possible to get the money back from the reservation in case of a cancellation.<\/p>\n<\/div>

How do you store my payment details?<\/h3><\/div>

All payment data is securely stored in accordance with the legal requirements at Ingenico, the transaction processor that LBG Hotels uses.<\/p>\n<\/div>

What happens with the credit card details I provided while making my booking when I pay with the payment link?<\/h3><\/div>

The credit card details entered during the booking process will not be used.<\/p>\n<\/div>

Why do I have to pay within the specified period?<\/h3><\/div>

A reservation is only final when the amount has been paid. In the case of a non-refundable reservation, this means that payment must be made immediately. Flexible reservations can be paid up to 24 hours before arrival. This replaces the direct charging of the credit card.<\/p>\n<\/div>

Which payment methods can I use to complete the payment?<\/h3><\/div>

It is possible to pay with iDeal, ECMC, Visa or American Express.<\/p>\n<\/div>

Why does the amount via the payment link not match what I have booked?<\/h3><\/div>

If the amount differs, the tourist tax and green fee were not included in the reservation. This is then added to the amount in the payment link.<\/p>\n<\/div>

What is PayByLink?<\/h3><\/div>

We send the payment link with the help of PayByLink, the service with which we cooperate to make payments. PayByLink offers a secure payment solution as a replacement for charging the credit card.<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4449","page","type-page","status-publish","hentry"],"yoast_head":"\nFrequently Asked Questions about the Payment Link<\/title>\n<meta name=\"description\" content=\"Frequently Asked Questions about the Payment Link - FAQ about the Payment Link - The Green Elephant Hostel, Maastricht, the Netherlands\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.thegreenelephant.nl\/en\/faq-payment-link\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions about the Payment Link\" \/>\n<meta property=\"og:description\" content=\"Frequently Asked Questions about the Payment Link - 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