A credit card is needed for reservation purposes only.
If you cancel a non-refundable reservation, the amount will not be refunded. A refundable booking can be cancelled up to 24 hours upon arrival.
If you already paid your refundable reservation before cancelling, we will refund the paid amount in accordance with the cancellation fees.
If you wish to modify your reservation, this is possible up to 24 hours before arrival and only for flexible bookings, if you modify your reservation less than 24 hours before arrival the costs for the first night will be charged, an additional fee may apply if the reservation is moved to dates with higher room rates, in case of lower room rates, the difference will not be refunded.
In the event of incorrect rates or availability, obvious errors and mistakes (including misprints, mistypes and zero rates) are not binding; E.g. if a Suite costs an average rate of €1.000 throughout the year, a rate of €100 qualifies as an obvious mistake and the reservation won’t be honoured.
Pets are only allowed based on availability of pet-friendly rooms. It is required to request the stay of a pet before making a reservation. The extra fee is € 10 per night.
Check-in starts at 3:00 PM, if you arrive earlier, you can leave your luggage with us or book an early checkin for a small fee (based on availability).
Our check-out time is 11:00 AM, you are kindly requested to vacate your room on time, If you wish to have a late check-out this can be requested for a small fee with the reception staff on site (based upon availability).
The city of Maastricht charges a Tourist Tax, The amount is € 2,12 per person per night.
By staying at The Green Elephant Hostels you invest in a sustainable future, We invest in various sustainable solutions, We ask you to make a small contribution, which is described on your confirmation as Green Fee, This amounts to € 2,78 per person per night.
The Tourist Tax and Green Fee amounts together are € 4,90 per person per night.