- We require a credit card to guarantee your reservation.
- We do not deduct any amounts until your arrival.
- Cancellation up to 24 hours before arrival.
- In case of late cancellation, modification or no show, this amount will not be refunded.
- In case of a no-show the first night will be charged.
- New prices may apply if dates are changed.
- In the event of incorrect rates or availability, obvious errors and mistakes (including misprints, mistypes and zero rates) are not binding.
E.g. If a Suite costs an average rate of €1.000 throughout the year, a rate of €100 qualifies as an obvious mistake and the reservation won’t be honored
- Check-in starts at 3:00 PM.
- Coming earlier? Drop off your luggage at the hotel and enjoy the city! Arriving after 10:00 PM? Just let us know in advance and we will hold your room.
- Our check-out time is 11:00 AM, You are kindly requested to vacate your room on time, If you wish to have a late check-out this can be requested for a small fee with the reception staff on site (based upon availability).
- The city of Maastricht charges a Tourist Tax, The amount is € 2,07 per person per night.
- By staying at The Green Elephant hostels you invest in a sustainable future, We invest in various sustainable solutions, We ask you to make a small contribution, which is described on your confirmation as Green Fee, This amounts to € 1,43 per person per night.
- The Tourist Tax and Green Fee amounts together are € 3,50 per person per night.
- Reservations of 5 or more rooms per night is subject to group cancellation policy for groups according terms & conditions.