The best price, guaranteed! Book directly through our website: or and benefit from the lowest price!

What do we promise?

  • The Green Elephant Hostels guarantees that you will pay the lowest price for your room on our own website.
  • This applies to the same room types, dates, conditions, and prices (room conditions) at the time of booking and within 24 hours thereafter (best price guarantee).

How does it work?
If you find a published price that is lower at the same room conditions (competitive rate) and notify The Green Elephant Hostels via email with: your name, your reservation number, and the website where you saw the lower price, then The Green Elephant Hostels will check this request and adjust your reservation if necessary within 24 hours after placing the reservation. (Claims under this best price guarantee are only valid if they meet all conditions.)

Terms and Conditions

  • Room Conditions
    • Equivalent room type: The best price guarantee applies to a comparable room type that broadly matches the rooms that can be booked through The Green Elephant Hostels website. Comparable room types mainly correspond in areas such as view, amenities, bedding, and size, as determined by The Green Elephant Hostels.
    • Equal dates: The lower rate must be available online for a comparable room with the same arrival and departure dates.
    • Equal conditions: All price or rate conditions, including but not limited to prepayment, deposit, or other conditions, must be equal to or stricter than the conditions found on The Green Elephant Hostels website. For example, if a room booked through The Green Elephant Hostels website can be canceled free of charge, it cannot be compared to a room on another website that requires prepayment or is non-refundable. However, if a prepaid, non-refundable rate is booked through our website, it may be compared to a rate on a competing website that is cancelable or refundable. The best price guarantee does not apply to reservations on websites where reservation details are only known after purchase.
    • Equal prices: The room rate must be offered, booked, and paid in the hotel’s currency. Additional charges such as surcharges for extra persons are not covered by the guarantee. For a multi-night stay, the average nightly rate on a competing website is compared to the average nightly rate for a multi-night reservation through The Green Elephant Hostels website.
  • The best price guarantee does not apply to unpublished rates, such as:
    • Corporate rates
    • Group rates
    • Meeting rates
    • Membership discounts
    • Offers via email or direct mail
    • Rates on ‘Opaque’ websites, where the exact hotel is revealed after booking

Claim Conditions
To claim this guarantee, you must send an email to In this email, you must provide the following information: your name, the hotel reservation number, and the website where the lower rate is available. Incomplete or incorrect emails will not be processed. Since the claim under the best price guarantee must be processed before arrival, you must submit your request at least 24 hours before arrival.