The Green Elephant Hostels: Maastricht’s Most Charming and Best Hotel
Curious about what our guests have to say about our hostel? Discover for yourself why we’re considered the most charming and best hotel in Maastricht! Good and cozy.
Charming Hotel Maastricht
Every day, we strive to provide our guests with the ultimate hotel experience. We’re always eager to hear your feedback because ultimately, you determine the atmosphere and coziness of our hostel. What makes The Green Elephant so special? Is it truly the best hotel in Maastricht?
To find out, we regularly read the reviews shared by our guests. Your experiences guide us, and we’re proud of the excellent rating of 4.6 out of 5 that we’ve received from you. Read below and discover for yourself why our hostel is considered the most charming and best!
Be inspired by recent reviews from our fantastic hotel guests. Find out what they love about The Green Elephant Hostels in Maastricht – charming, cozy, and good!
What guests say about us
I was 2 nights sleeping in this hostel with my boyfriend, and it was amazing! Everything very clean, and the staff everyone is so nice (but the blond girl on reception and the guy with long hair take our heart) the hostel is on the city center very close to the station! If I come back to Maastricht I will repeat without doubts! Thanks for everything!!
The rooms are enormous, so there is a lot of noise all night of people coughing, snoring, etc. For half the price you have 4 people rooms in nearny cities, with breakfast included, so why is this one so expensive? Greed.The fire alarm went off around 10pm and kept going for half an hour for no reason, just a "technical problem", and the emergency exit light will shine on you all night if you get the wrong bed.Awful, overpriced
3 mins away from train station!! Very convenient! Price is good! The hot water has good water pressure! The hair dryer is powerful and quiet. Very nice sitting area and garden section!They also provide free luggage storage services! Its very convenient for backpackers!The only thing is we stayed in a mixed male and female dorm, which I expected to be all female.
Nice location, close to the station. In the morning, the breakfast was not ready at the indicated time (07:00 AM). Food containers were mislabeled, such that no oat was available (which I am not intolerant to) and the oat jar was filled with breakfast cereal (which I am intolerant to). As I am intolerant to certain types of foods, I needed the staff to double check. No staff was available for questions. Because I had to catch a train to Belgium, I had to leave without having a proper breakfast (at 08:00 AM), it was a waste of money for the banana and boiled egg I took with me. There was no point in making a fuss at the place, as staff was generally unfriendly and unhelpful as I and others waiting experienced at check in.I stayed in a room without windows that also functioned as a facility room for the spa. Heck, the room wasn't even on the emergency floor plan. This meant that my room was just as hot and humid as the spa, and that I could look into the spa, and spa visitors could look back to me if I didn't close the curtains well enough. There was music playing in the spa and I could hear that and the visitors very well (it was open until 22:00).The electricity in the room did not function as it should: the main light switch was hooked up to the energy-saving system (you know, the system for using your room card to switch on electricity and switch it off when you leave). This meant I had to choose between recharging my devices (with all the lights on) or sleep (with all electricity off, not just the lights). After going to the reception and waiting for 15 minutes because nobody was present (and the doorbell system didn't function well I suppose), staff provided me with two manual lights. This didn't solve the issue, as the issue wasn't a lack of lights, but rather that I couldn't charge my devices during the night and sleep at the same time (because the main lights would stay on). Since I had to leave early in the morning, I had to go to bed later. Taken together with the lack of discipline regarding the breakfast time, it was a disappointing experience.To top it all off, I indicated at check in that I opt out of any advertising and newsletters. However, they have now sent me advertising emails three times even when I indicated (three times) in a personal email to their main email address that I don't want to receive such emailing. Thus, they don't take privacy and the GDPR seriously at this place.This place can only be recommended for people who are not on any kind of schedule what so ever, meaning you should tolerate not being able to sleep, not having breakfast, not being able to use the guest kitchen without notice.
I recently stayed at The Green Elephant Hostel with my 3-year-old and 7-month-old in the family room, and I can't speak highly enough of our experience. The staff went out of their way to make us comfortable, even with the little ones. The hostel is exceptionally clean and boasts a perfect location, just minutes from the station and a short walk to the gorgeous town centre. The breakfast options, even for vegans, were fabulous. The staff were not only extremely helpful and friendly but also showed remarkable knowledge about the area. Unfortunately, our 3-year-old fell ill during our stay, but the team was incredibly understanding. They provided fresh sheets and towels in the middle of the night and allowed us to use their washing and drying machines. Their kindness made an already perfect stay (despite the illness) even more memorable, and I genuinely hope to return soon. I highly recommend The Green Elephant Hostel for families and any other type of stay.
